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Training

We develop bespoke training solutions aimed at empowering our clientele…

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Training

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Organizational Strategy

We work together with our clients to develop solutions to…

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Organizational Strategy

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Recruitment

We assist organizations source for talent and people resources across…

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Recruitment

We are careful about Shaping Customer Experience

We are a leading customer experience management training and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond.

We specialize in Business Consultancy, Corporate Training and Contact Center Setup & Management.



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Experience

EACCC was founded in 2015 by Pauline Warui; an accomplished and experienced corporate leader with over 20 years of experience. Our core service is to offer transformational training and consultancy support to diverse organizations across various industries.

Consultancy Approach

Our training and consultation approach entails walking the journey with our client to achieve a jointly agreed upon outcome that transforms the organization, enhances customer experience and grows the organization.

Clientele

We believe in taking the journey with our clients to jointly identify areas of strength, weakness and opportunities and come up with customized solutions that provide optimizes on their areas of strength and gives alternatives to areas of weaknesses.

We have over 15 years experience

We offer consultancy and training services to organizations which endeavor to increase and improve their client models through efficient and effective customer experience for a good value proposition.


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Successful Training


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Innovative Solutions

We are dedicated to satisfy our clients

It’s always a joy to hear that the work we do, has positive reviews.

Its very important for us to have a partner like EACCC who’s able to help us gain a better perspective on the customer experience and the way in which our platform was being used. “
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Alex Mwaniki

Director, Lance Alexander Communication
EACCC helped us better engage our clients via the digital channel by enabling us to create a smoother online experience, thanks to a more granular understanding of customer intent and points of struggle. “
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Titus Rugendo

Technical Support Engineer, DT One
It wasn’t worth the effort or time that I was putting in trying to get our vendor to make changes quickly. EACCC helped us make changes and get results in no time. It’s been a great benefit to the team and to the business. “
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Jean Makasi

Underwriter, Britam

Our remarkable customer success stories

We’re proud to have worked with these incredible companies.

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Winas Sacco

WINAS SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED, formally Embu teachers Sacco limited, is a sasra-licenced, modern and fast- growing financial institution in Kenya.

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Liquid Telecom

Liquid Telecom is a leading communications solutions provider across 13 countries that provides high-speed, reliable connectivity, hosting and co-location and digital services.

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Britam

Britam Holdings Limited, previously known by as British-American Investments Company, is a diversified financial services group and is listed on the Nairobi Securities Exchange.

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Sendy

Sendy is an end-to-end logistics solution enabling thousands of businesses to move any type of goods using any type of vehicle: motorcycle, pick-up, van, truck or trailer.

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Techno Brain

Techno Brain is a leading Information Technology (IT) Solutions, IT Training and Business Process Outsourcing (BPO) / ITES Services Company.

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SportPesa

SportPesa is a sports news technology and sports betting brand with operations in Tanzania, South Africa, Italy, Ireland, the Isle of Man, and the UK, where it operates in conjunction with TGP Europe.

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Kenya Power

Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.

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POSH Palace

Posh Palace Hair Studio & Spa is Nairobi’s Quintessential Hair Studio & Spa

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Let’s have a cup of coffee!

We believe that training must be practical and based on people’s own experiences in order to achieve the aims of self-reliance and empowerment.

Book A Meeting:

We would love to hear from you. Visit us for a one-on-one consultation session.










Our services:


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Corporate Training

We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.

Human Capital Management

We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.

Contact Centers

We offer powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors.

Business Processes

We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.

Technology

We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.

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Our Esteemed Clients


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