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East Africa Customer Care Centre Ltd. (EACCC)

Customer

Customer Experience Management

We are a leading customer experience management training and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond. We specialize in Business Consultancy, Corporate Training and Contact Center Setup & Management.

Mission

Our mission is to consistently change the way businesses offer services to clients at every touch-point, by creating lean highly skilled, digital and optimized but profitable organizations that have the client at the top of the minds.

Vision

Our vision is Shaping Customer Experience through solutions that make a long lasting impact. The vision seeks to be a pioneer developmental and training organisation through the quality of its programs, professionalism and transparency.

Philosophy

Our Core Values are Integrity, Agility and Care. Our training philosophy joins theoretical and practical modern training methods through different training methods based on the dialogue, participation, exchange of experience and learning from others.

Our Services

Everything you need to build a world-class client-centric culture

We offer consultancy and training services to organizations which endeavor to increase and improve their client models through efficient and effective customer experience for a good value proposition.

This is collaboratively achieved through creating an enabling corporate culture, User Experience technology platforms, business processes and team capacity building.

Corporate Training

We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.

Business Consultancy

We help you create a Corporate Strategy that will dramatically increase revenue and skyrocket company profits.

Recruitment (HRM)

We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.

Contact Centres

We provide focused and targeted training, technological solutions, operational assessments, new setups, process designs and work-force management.

Business Processes

We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.

Technology

We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.

Meet the Team

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Pauline Warui Founder & CEO
Pauline has been instrumental in shaping the customer experience platforms in Kenya with over 20 years’ experience in the leading Telecommunications organizations and Oil & Energy Industry.
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Phillip Muriuki Financial Consultant
Phillip is a Director and Lead Consultant in Management, Fintech and Banking. He is a seasoned Senior Banking Executive experienced in General Management, Banking Consultancy for over 20 years.
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Rowlands Salano Training Consultant
Salano is a Training and Quality Management Consultant in Contact Center and Corporate training. He has amassed deep understanding in Customer Handling and administration skills for over 8 years.
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Samuel Onsongo Call Centre Consultant
Samuel has over 10 years experience working with the BPO industry. He possess extensive knowledge in leading operations in both inbound & outbound processes- both start up and already existing.

Our Clients

Driving customer experience for leading brands
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Contact Us

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