East Africa Customer Care Centre Ltd. (EACCC)
Customer Experience Management
We are a leading customer experience management training and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond. We specialize in Business Consultancy, Corporate Training and Contact Center Setup & Management.
Everything you need to build a world-class client-centric culture
We offer consultancy and training services to organizations which endeavor to increase and improve their client models through eﬃcient and eﬀective customer experience for a good value proposition.
This is collaboratively achieved through creating an enabling corporate culture, User Experience technology platforms, business processes and team capacity building.
We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.
We help you create a Corporate Strategy that will dramatically increase revenue and skyrocket company profits.
We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.
We provide focused and targeted training, technological solutions, operational assessments, new setups, process designs and work-force management.
We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.
We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.