We develop bespoke training solutions aimed at empowering our clientele…
We work together with our clients to develop solutions to…
We assist organizations source for talent and people resources across…
We are careful about Shaping Customer Experience
We are a leading customer experience management training and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond.
We specialize in Business Consultancy, Corporate Training and Contact Center Setup & Management.
EACCC was founded in 2015 by Pauline Warui; an accomplished and experienced corporate leader with over 20 years of experience. Our core service is to offer transformational training and consultancy support to diverse organizations across various industries.
Our training and consultation approach entails walking the journey with our client to achieve a jointly agreed upon outcome that transforms the organization, enhances customer experience and grows the organization.
We believe in taking the journey with our clients to jointly identify areas of strength, weakness and opportunities and come up with customized solutions that provide optimizes on their areas of strength and gives alternatives to areas of weaknesses.
We have over 15 years experience
We offer consultancy and training services to organizations which endeavor to increase and improve their client models through eﬃcient and eﬀective customer experience for a good value proposition.
We are dedicated to satisfy our clients
It’s always a joy to hear that the work we do, has positive reviews.
Its very important for us to have a partner like EACCC who’s able to help us gain a better perspective on the customer experience and the way in which our platform was being used. “
Director, Lance Alexander Communication
EACCC helped us better engage our clients via the digital channel by enabling us to create a smoother online experience, thanks to a more granular understanding of customer intent and points of struggle. “
Technical Support Engineer, DT One
It wasn’t worth the effort or time that I was putting in trying to get our vendor to make changes quickly. EACCC helped us make changes and get results in no time. It’s been a great benefit to the team and to the business. “
Our remarkable customer success stories
We’re proud to have worked with these incredible companies.
WINAS SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED, formally Embu teachers Sacco limited, is a sasra-licenced, modern and fast- growing financial institution in Kenya.
Liquid Telecom is a leading communications solutions provider across 13 countries that provides high-speed, reliable connectivity, hosting and co-location and digital services.
Britam Holdings Limited, previously known by as British-American Investments Company, is a diversified financial services group and is listed on the Nairobi Securities Exchange.
Sendy is an end-to-end logistics solution enabling thousands of businesses to move any type of goods using any type of vehicle: motorcycle, pick-up, van, truck or trailer.
Techno Brain is a leading Information Technology (IT) Solutions, IT Training and Business Process Outsourcing (BPO) / ITES Services Company.
SportPesa is a sports news technology and sports betting brand with operations in Tanzania, South Africa, Italy, Ireland, the Isle of Man, and the UK, where it operates in conjunction with TGP Europe.
Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.
Posh Palace Hair Studio & Spa is Nairobi’s Quintessential Hair Studio & Spa
Let’s have a cup of coffee!
We believe that training must be practical and based on people’s own experiences in order to achieve the aims of self-reliance and empowerment.
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We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.
Human Capital Management
We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.
We offer powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors.
We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.
We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.