Customer Experience Training

Focus Customer Experience Training WINAS SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED, formally Embu teachers Sacco limited, is a sasra-licenced, modern and fast- growing financial institution in Kenya. Established in 1977 to serve teachers in the larger Embu district, the society has rebranded and diversified its membership to effectively tap the economic potential in all viable […]

Focus Customer Experience Training Liquid Telecom is a leading communications solutions provider across 13 countries that serves mobile operators, carriers, enterprise, media and content companies and retail customers with high-speed, reliable connectivity, hosting and co-location and digital services. Task Areas covered were: Customer Experience Business Process Re-engineering Service Recovery Handling different Customer Personalities Customer Feedback […]

Focus Customer Experience Training Sendy is an end-to-end logistics solution enabling thousands of businesses to move any type of goods using any type of vehicle: motorcycle, pick-up, van, truck or trailer. Sendy was established in 2014 as a way to provide easy tools to empower and enrich people. Task Areas covered were: Customer Experience Business […]

Focus Customer Experience Training Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya. Task We facilitated training in the following areas: Understanding customer journey Customer Experience Training – Induction Customer handling skills Customer complaints handling & […]

Focus Customer Experience Training Posh Palace Hair Studio & Spa is a boutique beauty parlour founded by Susan Kaittany. Task Areas covered were: Customer Experience Business Process Re-engineering Service Recovery Handling different Customer Personalities Customer Feedback Management Stress Management at Work Effective Communication. Client: POSH Palace Date: 11/03/2019 Website: www.poshpalace.co.ke Category: Customer Experience Training POSH […]