Focus
Contact Centre Setup
Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the “FAIBA” brand.
Task
Our engagement entailed:
- Customer Experience Training – Induction
- Outbound Sales Training and Lead Generation
- Business Process re-engineering
- New Contact Center Design and Set Up
- Software selection – customization, testing and implementation /PIR
- Customer Journey Mapping for fixed and mobile networks
- Contact Center Staff Recruitment
- 4G/LTE Business Processes creation and documentation
- Management Training for Commercial Teams
- CXP Process Automation for fixed network
- Customer Experience Strategy Build Up
- Jamii Telecommunication Ltd
- 2018
- www.jtl.co.ke
- Customer Experience Training
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Techno Brain
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