Jamii Telecom

Focus

Contact Centre Setup

Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the “FAIBA” brand.

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Task

Our engagement entailed:

  1. Customer Experience Training – Induction
  2. Outbound Sales Training and Lead Generation
  3. Business Process re-engineering
  4. New Contact Center Design and Set Up
  5. Software selection – customization, testing and implementation /PIR
  6. Customer Journey Mapping for fixed and mobile networks
  7. Contact Center Staff Recruitment
  8. 4G/LTE Business Processes creation and documentation
  9. Management Training for Commercial Teams
  10. CXP Process Automation for fixed network
  11. Customer Experience Strategy Build Up
  • Jamii Telecommunication Ltd
  • 2018
  • www.jtl.co.ke
  • Customer Experience Training

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