Focus
Customer Experience Training
Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.


























Task
We facilitated training in the following areas:
- Understanding customer journey
- Customer Experience Training – Induction
- Customer handling skills
- Customer complaints handling & dispute resolution
- Staff motivation and stress management
- Customer communication and effective feedback management.
- Kenya Power and Lighting Company
- 11/04/2019
- www.kplc.co.ke
- Customer Experience Training
Winas Sacco
WINAS SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED, formally Embu teachers Sacco limited, is a sasra-licenced, modern and fast- growing financial institution in Kenya.
Liquid Telecom
Liquid Telecom is a leading communications solutions provider across 13 countries that provides high-speed, reliable connectivity, hosting and co-location and digital services.
Techno Brain
Techno Brain is a leading Information Technology (IT) Solutions, IT Training and Business Process Outsourcing (BPO) / ITES Services Company.