Focus
Customer Experience Training
Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.
Task
We facilitated training in the following areas:
- Understanding customer journey
- Customer Experience Training – Induction
- Customer handling skills
- Customer complaints handling & dispute resolution
- Staff motivation and stress management
- Customer communication and effective feedback management.
- Kenya Power and Lighting Company
- 11/04/2019
- www.kplc.co.ke
- Customer Experience Training
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