Kenya Power

Focus

Customer Experience Training

Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.

Task

We facilitated training in the following areas:

  1. Understanding customer journey
  2. Customer Experience Training – Induction
  3. Customer handling skills
  4. Customer complaints handling & dispute resolution
  5. Staff motivation and stress management
  6. Customer communication and effective feedback management.
  • Kenya Power and Lighting Company
  • 11/04/2019
  • www.kplc.co.ke
  • Customer Experience Training

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