Winas Sacco

Focus

Customer Experience Training

WINAS SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED, formally Embu teachers Sacco limited, is a sasra-licenced, modern and fast- growing financial institution in Kenya. Established in 1977 to serve teachers in the larger Embu district, the society has rebranded and diversified its membership to effectively tap the economic potential in all viable sectors in the Kenyan markets and beyond.

Task

Areas covered were:

  1. Customer Experience
  2. Business Process Re-engineering
  3. Service Recovery
  4. Handling different Customer Personalities
  5. Customer Feedback Management
  6. Stress Management at Work
  7. Effective Communication.
  • Winas Sacco
  • 27/01/2020
  • www.winassacco.com
  • Customer Experience Training

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