Team members Our team of experts Pauline Warui CEO and Lead Consultant Corporate Experience 95% Customer Experience 94% Call Centre Management 93% Phillip Muriuki Director and Lead Consultant Project Management 92% Performance and Operations 88% IT strategy and Banking 94% Salano Anyanje Training Consultant Call Center Management 86% Quality Management 96% Customer Experience 90% Samuel Onsongo Call Centre Consultant Customer Experience 90% Call Centre Management 91% Organisation Management 88%