We are careful about Shaping Customer Experience

We are a leading customer experience management training and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond.

We specialize in Business Consultancy, Corporate Training and Contact Center Setup & Management.

EACCC was founded in 2015 by Pauline Warui; an accomplished and experienced corporate leader with over 20 years of experience. Our core service is to offer transformational training and consultancy support to diverse organizations across various industries.
Our training and consultation approach entails walking the journey with our client to achieve a jointly agreed upon outcome that transforms the organization, enhances customer experience and grows the organization.
We believe in taking the journey with our clients to jointly identify areas of strength, weakness and opportunities and come up with customized solutions that provide optimizes on their areas of strength and gives alternatives to areas of weaknesses.

We have over 15 years experience

We offer consultancy and training services to organizations which endeavor to increase and improve their client models through efficient and effective customer experience for a good value proposition.

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Successful Training

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Happy Clients

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Business Awards

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Innovative Solutions

We are dedicated to satisfy our clients

It’s always a joy to hear that the work we do, has positive reviews.

Our remarkable customer success stories

We’re proud to have worked with these incredible companies.

Let’s have a cup of coffee!

We believe that training must be practical and based on people’s own experiences in order to achieve the aims of self-reliance and empowerment.

Book A Meeting:

We would love to hear from you. Visit us for a one-on-one consultation session.

    Our services:

    We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.
    We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.
    We offer powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors.
    We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.
    We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.

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