Services

OUR SERVICES

We offer tailor made - services

Business Consulting

Strategic Planning, Process Improvement, and Financial Advisory services to help organizations grow.

Staff Training & Recruitment

At East Africa Customer Care Centre (EACCC), we provide a wide range of Staff Training programs aimed at empowering employees and enhancing organizational performance.

EACCC is your trusted partner for building, optimizing, and managing high-performing contact centers. Whether you’re looking to establish a call center from scratch, enhance the efficiency of an existing setup, or outsource critical business processes, EACCC has the expertise to elevate your customer service and operational excellence.

Contact Centre Set-Up

At East Africa Customer Care Centre (EACCC), we understand that a well-structured contact center is vital for enhancing customer satisfaction and operational efficiency. Our Contact Center Set-Up services are designed to help businesses establish a robust contact center tailored to their specific needs. From initial planning to ongoing support, we ensure that your contact center operates smoothly

Contact Centre Outsourcing

At East Africa Customer Care Centre (EACCC), our Contact Centre Outsourcing services provide businesses with the opportunity to enhance their customer service operations while reducing costs. By leveraging our expertise and resources, organizations can focus on their core competencies while we manage their customer interactions. Our dedicated team ensures seamless communication and high-quality se

E-Learning Platform

At East Africa Customer Care Centre (EACCC), our E-Learning Platform offers comprehensive training modules tailored to enhance the skills and knowledge of individuals and organizations. By integrating our diverse services into an interactive learning experience, we empower businesses to foster growth and efficiency in their operations. Whether it's through business consulting, staff training, or c

Jane Mwangi

Marketing Manager, Nairobi

"Working with EACCC has been a game-changer for our customer service department. Their training sessions were highly effective, and we’ve seen a noticeable improvement in how our team engages with clients. The level of professionalism and expertise they brought to the table was exceptional."

Peter Otieno

Operations Director, Mombasa

"EACCC's consultancy services helped us redefine our customer care approach. Their insights into client behavior and engagement strategies were exactly what we needed to elevate our business. We now have better client retention and overall satisfaction."

Mary Wambui

HR Manager, Kisumu

"EACCC’s training programs are top-notch. Our employees gained new skills and strategies that have greatly improved our customer interaction processes. The feedback from our clients has been overwhelmingly positive since we started implementing the changes."

David Kamau

CEO, Eldoret

"EACCC provided us with invaluable consultancy services that helped us streamline our customer service operations. Their team is highly knowledgeable, and the results were almost immediate. We now handle client queries more efficiently and professionally."

Grace Njeri

Customer Experience Lead, Nakuru

"The training from EACCC was exactly what our customer care team needed. Their practical approach and tailored solutions addressed our specific challenges, and the results speak for themselves. Our clients have noticed the difference, and so have we!"