Contact Centre Outsourcing
At East Africa Customer Care Centre (EACCC), our Contact Centre Outsourcing services provide businesses with the opportunity to enhance their customer service operations while reducing costs. By leveraging our expertise and resources, organizations can focus on their core competencies while we manage their customer interactions. Our dedicated team ensures seamless communication and high-quality se
At East Africa Customer Care Centre (EACCC), our Contact Centre Outsourcing services provide businesses with the opportunity to enhance their customer service operations while reducing costs. By leveraging our expertise and resources, organizations can focus on their core competencies while we manage their customer interactions. Our dedicated team ensures seamless communication and high-quality service, allowing you to build stronger relationships with your customers.
Services Offered Under Contact Centre Outsourcing
- Inbound Customer Support
Handle customer inquiries, complaints, and support requests through various channels, ensuring timely and efficient resolutions. - Outbound Sales and Telemarketing
Execute targeted outbound campaigns to generate leads, conduct market research, or promote products and services. - Technical Support Services
Provide specialized technical assistance to customers, addressing product-related queries and troubleshooting issues. - Help Desk Services
Offer a dedicated help desk to assist customers with service-related questions and technical problems, enhancing user experience. - Appointment Scheduling
Manage appointment bookings and confirmations, ensuring efficient use of your team’s time and resources. - Customer Feedback Collection
Gather valuable customer insights and feedback through surveys and calls to improve products and services. - Multilingual Support
Deliver customer support in multiple languages, catering to diverse customer bases and enhancing accessibility. - Quality Assurance Monitoring
Implement quality assurance measures to assess and improve service delivery, ensuring high standards of customer interaction. - Performance Reporting and Analytics
Provide regular reports and analytics on customer interactions, helping organizations make informed decisions for improvement. - Disaster Recovery and Business Continuity Planning
Establish robust strategies to ensure uninterrupted service during crises, safeguarding customer relations and business operations.